Is ʻŌlelo Hawaiʻi Adding Value to Business Brands?
Hawaiʻi’s second-largest shopping mall, Pearlridge Center, is rebranding its buildings with Hawaiian names. This may be part of a growing trend among Hawaiʻi businesses, but getting it right remains a challenge.
After more than 20 years, Pearlridge Shopping Center officially renamed its Downtown complex Wai Makai. As with any rebranding effort, the new name may take a while to stick says Diana Su-Niimi, marketing director for the Pearlridge Shopping Center.
“A lot of people might be confused with the name,” Su-Niimi said. “But what they don’t realize is that underneath Pearlridge Center especially this Downtown building is actually a natural spring. And it’s only right that we pay tribute to the wai (water).”
She says it's wai makai because the complex is closer to the sea or makai of the rest of the center. The company worked with landowner Kamehameha Schools, community leaders from the area, and Native Hawaiian consulting company DTL before deciding on Wai Makai.
“I would call it a revitalization – something that sets Pearlridge apart from any other shopping center,” Su-Niimi said.
And setting your business apart from others is the whole idea behind a successful brand. Lehua Kaʻuhane runs community engagement for DTL.
“Culture I think was often relegated as like that's the cultural side, that's the Hawaiian side, and then this is the business and the numbers,” says Kaʻuhane, “But I think over the years we’ve really started to see businesses really appreciate culture and ʻōlelo (language) as a value-add.”
Last year, Hawaiian Airlines conducted its first ʻŌlelo Hawaiʻi flight to the continental U.S., flying to Las Vegas from Honolulu. Then you have companies like Bank of Hawaiʻi that include ‘Ōlelo Hawaiʻi as a language option on its ATMs.
“When we think about the market we serve, Hawaiʻi is our market, and we wanted to honor the traditions and culture of Hawaiʻi which of course includes the language,” said Eric Chen, Senior Vice President of Digital Banking at BankOH.
He says ‘Ōlelo Hawaiʻi is selected thousands of times per month across the bank’s network of 400 ATMs.
At the Aulani Disney Resort & Spa, Hawaiian language skills are preferred for all jobs from the front desk to the hotel’s ʻŌlelo Room, a bar that showcases and teaches ‘Ōlelo Hawaiʻi.
“Ua ulu mai mai loko mai o ka ‘iʻini e hoʻolako aku i ka poʻe limahana me ka poʻe kipa mai e maʻa aku ka pepeiao i ka ʻōlelo kanaka,” said Kahulu DeSantos, Aulani’s Cultural Advisor, “ʻOiai ʻo ka Hawaiʻi, nā mea Hawaiʻi, ka moʻolelo Hawaiʻi ka moʻolelo a Aulani e moʻolelo ai.”
She says this grew out of the company’s desire to expose visitors to the language of the land because the story of Hawaiʻi is essentially the story of Aulani.
But anytime culture and language intertwine with business and profits, concern over appropriation may creep up says UH Ethnic Studies Professor Ty Kawika Tengan. He says working with the community is key.
“Consulting, being a part of (the process). If there are economic opportunities employing them – making sure that some of those profits – if it is a commodity in the marketplace – some of those profits go back into those communities and help to support the development of those people,” Tengan said.
CORRECTION: The initial story stated that Hawaiian Airlines conducted its first ʻŌlelo Hawaiʻi flight last year but omitted the fact it was the first flight to the continental U.S. Interisland flights were conducted in ʻŌlelo Hawaiʻi prior to the Las Vegas flight.